Barcelona, Spain | Posted 08/15/2017
Do you want to be part of a worldwide mobile games leader? We are an international team of more than 300 talented SocialPointers, based in sunny and cosmopolitan Barcelona. We create amazing games, positioned in the top rankings of both iOS and Android, that are played and loved by over 50 million fans all over the world.
Join us and help us make 2017 the breakout year in mobile social gaming.
What will you do in Social Point?
We are looking for an experienced Community Manager and Customer Experience individual to lead our growing customer team. At Social Point, we put the customer first. We value their feedback as we develop new games, listen to their concerns on our live games and encourage them to interact with us and each other via our large social media presence. As our Director of Social Media and Player Experience, you will have a unique opportunity to have a high impact on the business by leading and growing the team that is the voice of the customer inside Social Point, as well as helping us to uncover new ways to be an even more customer-centric company putting the player at the centre of all of our game developments.
Together with the senior leadership at Social Point, define the strategy for the customer team
Develop the right “tone of voice” for Social Point overall and for each of our games separately
Lead and grow a team of expert customer and community managers including:
Manage the outsourced providers that we use - particularly for Customer Service - and ensure adherence of the outsourced providers to the SLAs that have been agreed
Decide on the appropriate KPIs for the team and outsourced company
Ensure the product teams have (& coach the customer team to deliver) the information that they need to :
This is you
You also have
As a SocialPointer you will enjoy...
You will count on all the resources you need for your work: the newest and most powerful devices & equipment and even a Spotify Premium account.
People development is key for us: Here you will have professional growth opportunities you have always dreamed of, supported by a performance review process, internal mobility and amazing training budgets.
We also care about our SocialPointers health, so we offer them a healthy Monday breakfast and a delicious daily lunch menu. Want to stay in shape? We have a brand new gym and football and basketball teams. Our physiotherapist can always help with your muscular problems!
Get to know your colleagues better in our monthly events! You can pay a visit our hairdresser to get ready ;)
If you are new in the city, you can join our Newbies Club! We offer weekend activities once a month, Spanish lessons and help with all your boring paperwork ;)
The list of advantages goes on and on. Join us to find out!
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